FAQs

Select your dog’s weight and supply on the product page. Each subscription offer shows the refill interval and recurring price before checkout. Your subscription renews automatically until you pause or cancel it.

Use the manage-subscription link in your subscription confirmation email. If you cannot find it, email info@mr-wuff.com from the address used at checkout with your order number.

Yes. Open the management link in your subscription email to view the available pause and cancellation controls. Make changes before the next scheduled charge. If you need help, contact us before renewal. See the subscription policy.

Open your subscription management link to review the next order and available editing options. If an option is not shown, email us before the next charge with the change you need. An update to a future refill does not change an order already being processed.

Yes. Choose your dog’s weight and your preferred plan, then select “Buy Once For” below the subscription offers. The one-time total updates to match the selected tier. Shipping is calculated at checkout.

If your first order is not right for you, contact us within 90 days of delivery with your order number. We will refund the product price under the terms of our refund policy.

Email info@mr-wuff.com with your order number and the reason for your request. Our team will explain the next steps. Check the refund policy before sending a parcel back.

Contact us with your order number, a description of the problem and clear photos of the items and packaging. We will review the issue and help with the next steps.

The payment methods available for your destination are shown at checkout. Choose an available option there to complete your purchase.

Our store prices are shown in euros (EUR). Review the final amount, shipping and any applicable taxes at checkout before paying. Your card provider may apply its own currency conversion or fees.

Your first payment is taken at checkout. Future payments follow the interval shown in your selected offer and subscription confirmation. Review your next scheduled charge through the subscription management link in your email.

Use the account icon at the top of the page and sign in with the email used at checkout. Your available orders and order details will appear there. Subscription management is available through the link in your subscription email.

Available delivery estimates are shown at checkout. We will send a dispatch email with tracking once your parcel is on its way. Contact us with your order number if you need help with an order that has not shipped.

Use the tracking link in your dispatch email, or enter your tracking number on our tracking page. Contact us with your order number if tracking is missing or you need help.

Available destinations, shipping charges and any delivery estimate are shown at checkout. Enter your country and postcode to see the options for your address.

Choose from three weight ranges, all in kg: 0–16 kg, 16–29 kg and 30 kg+. Your selection updates the daily serving and plan prices. Follow the directions on the jar and ask your vet if you are unsure about your dog’s serving.

The same eight-ingredient formula is used for every dog size. Choose 0–16 kg for 1 chew daily, 16–29 kg for 2 chews daily, or 30 kg+ for 3 chews daily.

Follow the directions on your jar and ask your vet if you are unsure.

Choose a 30-, 60- or 90-day plan on the product page. Each shipment contains at least enough chews for that interval at the recommended serving. Sealed packs may contain extra chews. The selected delivery and billing interval is shown before checkout.

Open “Ingredients” in the product details to see active amounts for the selected weight. Our ingredient glossary also lists all active and inactive ingredients.

Yes. The formula includes ingredients from shellfish, fish, pork and milk. Review the complete ingredient list with your vet before use if your dog has allergies or sensitivities.

The same eight-ingredient formula is used for every dog size. Choose 0–16 kg for 1 chew daily, 16–29 kg for 2 chews daily, or 30 kg+ for 3 chews daily.

Individual responses vary with age, health, diet and activity. Keep notes on your dog’s everyday movement and follow the daily directions. Speak to your vet about ongoing stiffness or discomfort rather than relying on a supplement alone.

Ask your vet before combining the chews with medication or another supplement. Bring the full ingredient list and daily serving so they can check the combination for your dog.

Use only with your veterinarian’s guidance during pregnancy or nursing.

Contact your veterinarian promptly and keep the jar available so you can provide the ingredients, amount eaten and your dog’s weight. Do not induce vomiting unless a veterinary professional tells you to. Store supplements out of reach of pets and children.